1/2/2023 0 Comments Whisper app freeThe manager channel is joined onto the agent and client channels, and all parties can hear each other. The manager can hear both the agent and client channels, and the agent can also hear the manager, but the client can only hear the agent, hence “whisper.”īarge: Barge in on both channels. The manager can hear both the agent and client channels, but no-one can hear the manager. We define listen, whisper, and barge as follows: If you are running a call center on FreePBX or Asterisk, most likely you will want the ability to listen in on agents calls, also known as joining multiple calls, or connected two calls to a manager, or other variations of barging in on a bridged channel.įor the purpose of this article, we will define manager as the callee who is the spying channel, agent who is the spied-on channel, and client who is the bridged channel / 3rd party.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |